Zendesk is a software development company that is based out of San Francisco, CA. This innovative company provides a cloud-based customer service platform that is called Zendesk. This unique platform includes self-service options, ticketing, as well as various other customer support features. The company has been around since 2007 and has 1,000 working for them and over 60,000 paid customers in 150 different countries.
The Zendesk platform is designed to make it easier for companies to build customer relationships that are more personal and productive. Their goal as a company is to keep as simply as possible while engaging with customers all over the world to gauge what their specific needs are.
In order for you to learn more about Zendesk, here is a comprehensive Zendesk review.
Zendesk is currently one of the most popular help desk solutions available on the market today. Many companies are using this platform both large and small and is a very helpful solution for a number of businesses. You can begin using this platform for only $1 a month which makes it an even better option for start-up companies looking to cut costs. However, this is just for the starter tier piece and not the entire program.
Zendesk has a variety of features that makes it an appealing platform for customers. They allow tickets to be raised for chat, telephone, and social network sites, which has yet to be replicated by any of the competition. The agent is then allowed to add additional notes so the next customer service agent is able to see them.
As far as the pricing of this platform is concerned, the starter tier starts out at a $1 per agent every month. You can purchase the Enterprise and Enterprise Elite editions as well. If you purchase the Enterprise Elite you can expect to pay $195 a month per agent. However, you could also go with the Plus plan which is $59 a month per agent.
Zendesk has an attention-grabbing interface that makes it easy for agents to navigate through and use effectively. While it does take some time to get used to, it is one of the best customer service platforms on the market. It is a bit pricier than some of the other ones on the market, but it does have a lot more features to make it easier for your business to help its customers.
Zendesk has created a customer service platform built for any type of business no matter how big or small. If you are just starting out you will have the opportunity to test out Zendesk for $1 a month per agent which is a great price. Zendesk is definitely taking over the customer service platform industry.